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Customer interaction management
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1	Neustar Marketing Services \| Customer Interaction Management Solution Sheet Neustar ® Customer Interaction Management Identify, Enhance and Cleanse Data Automatically in Real Time Add to Reading List Source URL: ns-cdn.neuweb.biz - Date: 2015-05-07 08:33:48
2	Some Musings on QoE Deﬁnitions Philosophy and Practice Martín Varela* VTT Technical Research Centre of Finland Add to Reading List Source URL: www.cnl.fi Language: English - Date: 2012-02-07 02:15:48 Customer experience management Quality of experience Business Economy Videotelephony Humancomputer interaction Voice over IP Quality User experience Professional studies
3	Maximizing personalization How to improve data insight for better consumer connections An Experian Data Quality White Paper \| July 2014 Introduction...................................................................... Add to Reading List Source URL: d2ox65wlcvko6f.cloudfront.net Language: English - Date: 2014-07-15 09:45:33 Economy Information science Finance E-commerce World Wide Web Humancomputer interaction Personalization Experian Analytics Omnichannel Customer relationship management
4	Microsoft PowerPoint - Beware of the dark side of personalized CX v Add to Reading List Source URL: res.cdn.sys-con.com Language: English - Date: 2016-08-04 12:37:42 Marketing Professional studies Information science Humancomputer interaction Personalization World Wide Web Customer experience management Norm Peterson Cheers Customer experience George Wendt
5	Creating good experiences Creative Good is a New York-based customer experience consulting firm focused on improving companies and brands by understanding customers and developing strategies to include them. EXPERTISE Bu Add to Reading List Source URL: creativegood.com Language: English - Date: 2015-11-24 18:18:53 Customer experience management Business Management Humancomputer interaction Customer experience Strategic management Service design Experience design
6	GAIL LEIJA USER EXPERIENCE \| I love to work with multidisciplinary teams to design great experiences that help people do the Add to Reading List Source URL: gl-ue.com Language: English - Date: 2015-03-11 17:43:12 Humancomputer interaction User interfaces Customer experience management Design Usability User experience User Research Customer experience User-centered design User experience design
7	Vol. 11, Issue 2, February 2016 ppMaking Meaningful Things Together: Working Towards a Mature Business Dan Szuc Add to Reading List Source URL: uxpajournal.org Language: English - Date: 2016-02-07 13:42:28 Humancomputer interaction Technical communication Usability Management Marketing Sensemaking Customer relationship management User-centered design Persona Value proposition User experience design Usability lab
8	Marketing Performance Measurement Toolkit Customer Interaction Inventory Use this to build a complete list of interactions between your company and its customers. First define the stages in the purchase life cycle, fro Add to Reading List Source URL: raabassociatesinc.com Language: English - Date: 2011-02-23 12:25:41 Marketing Business Customer experience management Sales Inventory
9	Delight 2013 Workshops Speakers: register: www.delight.us/conference Colin O’Neill Add to Reading List Source URL: delight.us Language: English - Date: 2016-06-29 14:18:33 Customer experience management Business Humancomputer interaction Web design Management Customer experience Content strategy Experience design Digital strategy Product marketing
10	THE STATE OF Customer Experience IN ASIA PACIFIC & JAPAN THE CMO COUNCIL ASKED Add to Reading List Source URL: www.cmocouncil.org Language: English - Date: 2014-03-17 19:53:26 Business Humancomputer interaction Customer experience management Marketing Brand management Customer experience Centricity Customer Persona Brand

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